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Forum Discussion
Anywhere Access
I was told by Netgear support that there is an ongoing problem currently using Anywhere Access from my Mobile Device. Does anyone know if there is a timeframe to resolve. When I try to access my ro...
CherryMI wrote:
I was told by Netgear support that there is an ongoing problem currently using Anywhere Access from my Mobile Device.
You don't say what Netgear support said, what your mobile device is or when you talked to them.
There was a problem with the Android version of the app and Anywhere Access.
They fixed it about a week ago.
Unfortunately, not for the first time, fixing Android broke iOS.
It took about a month to mend the Android app. It is anybody's guess as to how long they will take to fix iOS.
I talked with Netgear support last week and they indicated they know there is a problem and they are working to fix it but nothing after that.
CherryMI wrote:
I talked with Netgear support last week and they indicated they know there is a problem ...
A known problem for what?
As I explained, it isn't currently a problem for Android.
That the iOS app is bust was also known here. It became evident almost as soon as the new version of the app landed.
But the problem that came up was to do with "missing tiles" rather than Anywhere Access.
Solved: Re: Netgear nighthawk app no speed test - NETGEAR Communities
Re: Nighthawk app missing remote management, speed... - NETGEAR Communities
As you can see from that conversation, this is a zombie bug, first reported nearly two years ago, that has come back from the dead.
Both of these items are talking about the Speed Test. The problem here is not that Speed Test is not working. The problem here is just establishing a connection to my router and being able to see the status of it and performing a remote reboot of the router.
CherryMI wrote:
Both of these items are talking about the Speed Test. The problem here is not that Speed Test is not working. The problem here is just establishing a connection to my router and being able to see the status of it and performing a remote reboot of the router.
That is why I was trying to find out just what it was you were discussing with Netgear.
Your original description was thin on details.
There are still unanswered questions from FURRYe38. (Thanks for telling us that it was an iOS thing.) What is the box that sits between your router and the Internet?
There is also an intimate link between apps and firmware. What firmware do you have on your R7000P?
The posts I linked to detail known issues with iOS and the new version of the app. These are problems with several reports. Hence those messages.
I have seen no sign that a lot of people have the problem you report. Are there any other reports of problems with Anywhere Access and iOS?
So, if you are the only victim of this, there's a chance that you have a one off that might be fixed with the current version of the app.