NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
App crashing windows 10
Genie keeps crashing, the "solved" link goes to a download that doesnt exist.
Webroot is my anti virus, I keep everything updated but no major changes,
Disable Webroot for a few minutes and try your Genie app.
still no luck
Can you view the event log in windows 10 it may hold the reason why your genie is crushing?
Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
Faulting module name: libstdc++-6.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x40000015
Fault offset: 0x0001f09b
Faulting process id: 0x3554
Faulting application start time: 0x01d287c95a95ab32
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\libstdc++-6.dll
Report Id: f8c1c61c-ebcf-4a1e-a1fc-d1d1901f809a
Faulting package full name: