App crashing windows 10

Aspirant

Apr 10, 2017

Every 15 minutes or so Netgear Genie keeps stopping and giving me the "genie has stopped working" message. Here is the details of the event in my event log.

Log Name:      Application
Source:        Windows Error Reporting
Date:          4/10/2017 5:28:52 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-Bobby
Description:
Fault bucket 108758855023, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NETGEARGenie.exe
P2: 2.4.1.0
P3: 00030000
P4: GeniePlugin_Map.dll
P5: 0.0.0.0
P6: 06046250
P7: c0000005
P8: 00222dc8
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB12D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NETGEARGenie.exe_7e7ba346efe256aa3958ac86b4d988191cc8de_b102b2b8_1560c8f6

Analysis symbol:
Rechecking for solution: 0
Report Id: 41d0e7e0-7c1f-440c-823e-f51ebf6a4253
Report Status: 0
Hashed bucket: 6833c2ae92f9c59f6cedadb2c3b4f411
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-04-10T21:28:52.400761800Z" />
    <EventRecordID>48372</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-Bobby</Computer>
    <Security />
</System>
<EventData>
    <Data>108758855023</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>NETGEARGenie.exe</Data>
    <Data>2.4.1.0</Data>
    <Data>00030000</Data>
    <Data>GeniePlugin_Map.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>06046250</Data>
    <Data>c0000005</Data>
    <Data>00222dc8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB12D.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NETGEARGenie.exe_7e7ba346efe256aa3958ac86b4d988191cc8de_b102b2b8_1560c8f6</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>41d0e7e0-7c1f-440c-823e-f51ebf6a4253</Data>
    <Data>0</Data>
    <Data>6833c2ae92f9c59f6cedadb2c3b4f411</Data>
</EventData>
</Event>

and here is the error details.......................................................................

Log Name:      Application
Source:        Application Error
Date:          4/10/2017 5:02:33 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-Bobby
Description:
Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250
Exception code: 0xc0000005
Fault offset: 0x00222dc8
Faulting process id: 0x2f88
Faulting application start time: 0x01d2b231c0867896
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll
Report Id: 41d0e7e0-7c1f-440c-823e-f51ebf6a4253
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-04-10T21:02:33.297323300Z" />
    <EventRecordID>48361</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-Bobby</Computer>
    <Security />
</System>
<EventData>
    <Data>NETGEARGenie.exe</Data>
    <Data>2.4.1.0</Data>
    <Data>00030000</Data>
    <Data>GeniePlugin_Map.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>06046250</Data>
    <Data>c0000005</Data>
    <Data>00222dc8</Data>
    <Data>2f88</Data>
    <Data>01d2b231c0867896</Data>
    <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>
    <Data>C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll</Data>
    <Data>41d0e7e0-7c1f-440c-823e-f51ebf6a4253</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

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