NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mommytwinz's avatar
Mommytwinz
Aspirant
Dec 13, 2019

App says offline but everything is woking

So my app is saying that athe router is offline but all the features are working just fine. When I click the home button and look for my products there is a green light next to the router. is this an...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 18, 2019

Hi Mommytwinz, welcome to the community! Please provide a screenshot of the app page. Also, is this the Android or iOS version? The C7000 (indicated on the footer) is not among the models that support the Nighthawk app. Please check the model number and firmware version of your router.

 

Dexter

  • Mommytwinz's avatar
    Mommytwinz
    Aspirant
    Dec 19, 2019
    It only says offline every so often. Android phone
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 19, 2019

    Hi Mommytwinz, do you have the Remote Management feature enabled on the app?

     

    Dexter

    • Mommytwinz's avatar
      Mommytwinz
      Aspirant
      Dec 19, 2019
      No I do not.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 23, 2019

      Hi Mommytwinz, we will have this check on our end. Does the issue persist if you enable Remote Management?

       

      Dexter

      • Mommytwinz's avatar
        Mommytwinz
        Aspirant
        Dec 23, 2019
        The router ended up dying a few days ago and I got a r7000p 2300 instead