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Forum Discussion
App says offline but everything is woking
So my app is saying that athe router is offline but all the features are working just fine. When I click the home button and look for my products there is a green light next to the router. is this an...
Hi Mommytwinz, welcome to the community! Please provide a screenshot of the app page. Also, is this the Android or iOS version? The C7000 (indicated on the footer) is not among the models that support the Nighthawk app. Please check the model number and firmware version of your router.
Dexter
- No I do not.
Hi Mommytwinz, we will have this check on our end. Does the issue persist if you enable Remote Management?
Dexter
- The router ended up dying a few days ago and I got a r7000p 2300 instead
- It happened again with the new router. Had to exit app and go in again. I then deleted app and reinstalled it. It happens even if remote management is enabled. I think it is an issue with the app at this point.