NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
App says offline but everything is woking
So my app is saying that athe router is offline but all the features are working just fine. When I click the home button and look for my products there is a green light next to the router. is this an...
I am having the same issue. I am connected to the router on my iMac, iPhone, and Apple TV. However, when I tried opening the Nighthawk app to check for any updates, the app will not connect. It says the router is offline, even though all the lights on the router are green, and as mentioned, I am connected on all my devices (see attached)
Hello tregan01,
May you try reinstalling the Nighthawk app on your mobile device.
Christian
Not only did that not work, but now, even though some devices are online, connected to my network, but some devices are not, and when I enter my password for my network, I am receiving an error that the password is incorrect. However, if I reboot the router, everything is connected again. Although I have been rebooting both my modem and router almost every day for the last week.
Hi tregan01,
Would you mind providing us with the following info for us to check further.
Router Model:
Router Firmware Version:
App Version: (iOS or Android)
Thanks,
Christian
- I’m having a similar issue as what is stated. All the lights on my cable modem are green, my Apple TV still has the connection going and I’m able to stream, but my voice assistants and my phone are not working when connected. The app is also telling me that the connection is offline. Restarting my modem solves the problem temporarily, but I’m having to do it every day.
