Forum Discussion

Initiate

Dec 01, 2018

App won’t let me save device names

So for a while now my Netgear app won’t let me save custom names to devices. It used to save them fine and one day it stopped working. It’ll change the name then when I save and refresh the network m...

Terp23

Initiate

May 05, 2019

I’m having the same issue. I was perfectly content with the Netgear Genie app and today, after opening it, was forced to switch to the Netgear Nighthawk app. Not being able to save device names in the app makes it extremely difficult to manage my home network (25+ devices). I tried naming them twice, taking about 45 minutes, and all for naught. I hope this bug is resolved soon.

Router: Netgear R7000 AC1900
Firmware: V1.0.9.64_10.2.64
Phone: iPhone 7, iOS 12.2
Nighthawk App: 2.3.1.37

Terp23

Initiate

May 06, 2019

Just a quick follow-up. This morning, I checked for iOS app updates and was surprised to see an updated Netgear Nighthawk app (v. 2.3.5.20). I thought to myself, “Wow! Great customer service!” Well, unfortunately, after installing the update, the issue persist. And, in addition, there are now less device icons to choose from. Missing are the bulb/light switch and smart speaker icons, among others. I really hope Netgear improves their software testing procedures because these are obvious bugs that should have been caught prior to release.

Router: Netgear R7000 AC1900
Firmware: V1.0.9.64_10.2.64
Phone: iPhone 7, iOS 12.2
Nighthawk App: 2.3.5.20

NightKITTEN321
Apprentice
May 06, 2019
Exactly. I thought “finally they have fixed the icon issues”. But NOPE! Over 1/2 my icons were now incorrect and I had to put them back to the correct icon (if it was still available). And like you mentioned they removed several NEEDED icons. So instead of fixing the issue they did the easy thing and removed the icons that weren’t working. That’s great customer service. 😂.

Hardware: R7000
FW: 1.0.9.64
Phone: Apple 8+ iOS 12.2
App: 2.3.5.20