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Forum Discussion
App won’t let me save device names
So for a while now my Netgear app won’t let me save custom names to devices. It used to save them fine and one day it stopped working. It’ll change the name then when I save and refresh the network m...
I downloaded the Nighthawk App to my Iphone the other day. Already had the Orbi App (which seems to work fine) on another network I administer.
Nighthawk is on my home network and I am unable to edit device names in the APP.
I get an error that says "Sorry, the action was failed. Please try again."
No amount of "trying again" makes any difference. Doesn't matter whether I'm remote or on the network.
What is the fix for this? I'm tired of having to look up the MAC address to try to guess what is on my network.
Same issue here.
In short. No. As you can see, this has been a very serious issue for an unacceptable period of time and Netgear either doesn't car or cannot figure out there own code. Not only do I have this issue but many times, the information that the Router reports ( mac addresses, ip addresses, etc ) is just incorrect, making managing my network impossible and rendering this router a useless POS!. I have been buying Netgear products for many years, but that will never happen again.
Actualy i figured it out on my own today. Maybe Netgear should pay me for figuring out what they could not. It is a glicth in the app software!!!
To fix the issue you have to follow these steps in this order:
1) click on device manager
2) click on the deive you want to change
3) click on edit
4) most important: click on teh pencil next to the devie picture
5) click on any icon or the same one and click sanve
6) click on the name to change it
7) remame what you want it to be
8) click on save
this is the only way i was able to name the devices and its been 24 hours and it has been fine.
Did not work. Names gone next day.