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Forum Discussion
App won’t let me save device names
So for a while now my Netgear app won’t let me save custom names to devices. It used to save them fine and one day it stopped working. It’ll change the name then when I save and refresh the network m...
Same issue here.
In short. No. As you can see, this has been a very serious issue for an unacceptable period of time and Netgear either doesn't car or cannot figure out there own code. Not only do I have this issue but many times, the information that the Router reports ( mac addresses, ip addresses, etc ) is just incorrect, making managing my network impossible and rendering this router a useless POS!. I have been buying Netgear products for many years, but that will never happen again.
Actualy i figured it out on my own today. Maybe Netgear should pay me for figuring out what they could not. It is a glicth in the app software!!!
To fix the issue you have to follow these steps in this order:
1) click on device manager
2) click on the deive you want to change
3) click on edit
4) most important: click on teh pencil next to the devie picture
5) click on any icon or the same one and click sanve
6) click on the name to change it
7) remame what you want it to be
8) click on save
this is the only way i was able to name the devices and its been 24 hours and it has been fine.
Did not work. Names gone next day.
That is very odd. It worked for me on the nighthawk app. If i go to my computer it is gone but on my app on my phone it is fine. Not sure but they really need to figure it out. It should not be this hard for their tech guys to do. smh
yaldoo wrote:Actualy i figured it out on my own today. Maybe Netgear should pay me for figuring out what they could not. It is a glicth in the app software!!!
To fix the issue you have to follow these steps in this order:
1) click on device manager
2) click on the deive you want to change
3) click on edit
4) most important: click on teh pencil next to the devie picture
5) click on any icon or the same one and click sanve
6) click on the name to change it
7) remame what you want it to be
8) click on save
this is the only way i was able to name the devices and its been 24 hours and it has been fine.
This worked for me. Thanks. Nice catch. Definitely a app software bug that needs to be fixed.That is exacly correct, but I have one device that keeps reverting back to its "given" name "Ringelite-3c"....I've successfully changed it to "Front Door Ring Elite" in both the app and in the RAX200's GUI. But, at some point, it reverts back...not sure why. It is the hardwire version connected directly to my PoE netgear swithch then to the router.
Following these steps worked for me. Thank you.