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Forum Discussion

Dawgsfan7's avatar
Dawgsfan7
Initiate
Dec 01, 2018

App won’t let me save device names

So for a while now my Netgear app won’t let me save custom names to devices. It used to save them fine and one day it stopped working. It’ll change the name then when I save and refresh the network m...
dhdinslex's avatar
dhdinslex
Aspirant
May 29, 2020

The ink pen icon on the edit page will save the device name , but it's not saving the icon for the description of the device .  Any help?

Dehatter's avatar
Dehatter
Tutor
May 29, 2020

So...

 

I contacted support and on the third conversation, the agent said let me get back to you - which I took to mean I'm done talking to you - BUT!!!

 

He actually did get back to me.  He sent me an unreleased firmware version (V2.5.1.16).  Walla -  almost everything works.   One minor descrpency is that the web interface has "Smart Switch" as an icon, and the app does not.  I just changed all my plugs to the "Light" icon and EVERYTHING IS GOOD IN THE WORLD!  

 

All names and icons stick on both the app and the web interface and they are even THE SAME NAMES AND ICONS.

 

So now, whether I use the app or the web interface, everything is the same.  (As it should be!).

 

I do not understand why they don't push this as a general release - instead forcing people to stay frusrated at thier equipment when they have a fix in hand.   Oh well.  May I always remember to NOT DO AUTOMATIC UPDATES and fix something that is no longer broken.

 

If you are having issues with naming devices or editing their icons, I recomend contacting support and demanding the firmware update.

 

Orbi RBR43

Firmware Version 2.5.1.16