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Forum Discussion

Scg's avatar
Scg
Guide
Sep 09, 2023

AX5400

I just installed this new router replacing an old Netgear router. Everything was fine at first with my app but then all of a sudden the app is not working correctly. The app is no longer showing me to...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Sep 10, 2023

Scg wrote:
I just installed this new router replacing an old Netgear router.

Which one? AX5400 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

 

Look at the label on the device for the model number. Something like RAX##?

 

Scg wrote:
Everything was fine at first with my app but then all of a sudden the app is not working correctly. The app is no longer showing me toggle switches to pause the internet for the individual devices.

Which app? iOS or Android? Which version. And what mobile device is it on?

 

What firmware version do you have on the Netgear device?

A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Scg's avatar
Scg
Guide
Sep 10, 2023
It's an RAX54v2. I had a model R 6400 for many years. I just upgraded. At first the app on my phone looked just fine. But a few hours after the new router was up and running, my app automatically switched the way it looked. And now I have no more on off toggle switches to pause the internet on my various devices.

My app Version is 2.29.1.3147
My Firmware Version is v1.1.3.18
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Sep 10, 2023

    Scg wrote:

    My app Version is 2.29.1.3147

    Android?

     

    Scg wrote:
    At first the app on my phone looked just fine. But a few hours after the new router was up and running, my app automatically switched the way it looked.

    Like I said, the app depends on the firmware. Your R6400 predated the Nighthawk app. The firmware update to move that from the Genie to Nighthawk may not be the same as on the RAX54v2.

     

    Likewise the workings of the app may not be the same.

     

    And now I have no more on off toggle switches to pause the internet on my various devices.

    Have you set up the app for Anywhere Access?

     

     

    • Scg's avatar
      Scg
      Guide
      Sep 10, 2023
      Yes, I did set up anywhere access and it's the same issue. When I open the device manager, I can see the devices, but there are no toggle switches.

      Yes this is an Android phone and I did completely uninstall and reinstall the app in case there was some kind of issue from when I was using the r6400 router. So everything should be the latest version. My router firmware is up to date and I just downloaded the app again yesterday.