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Forum Discussion
AX5400
I just installed this new router replacing an old Netgear router. Everything was fine at first with my app but then all of a sudden the app is not working correctly. The app is no longer showing me to...
It's an RAX54v2. I had a model R 6400 for many years. I just upgraded. At first the app on my phone looked just fine. But a few hours after the new router was up and running, my app automatically switched the way it looked. And now I have no more on off toggle switches to pause the internet on my various devices.
My app Version is 2.29.1.3147
My Firmware Version is v1.1.3.18
My app Version is 2.29.1.3147
My Firmware Version is v1.1.3.18
Scg wrote:
My app Version is 2.29.1.3147
Android?
Scg wrote:
At first the app on my phone looked just fine. But a few hours after the new router was up and running, my app automatically switched the way it looked.
Like I said, the app depends on the firmware. Your R6400 predated the Nighthawk app. The firmware update to move that from the Genie to Nighthawk may not be the same as on the RAX54v2.
Likewise the workings of the app may not be the same.
And now I have no more on off toggle switches to pause the internet on my various devices.
Have you set up the app for Anywhere Access?
- Yes, I did set up anywhere access and it's the same issue. When I open the device manager, I can see the devices, but there are no toggle switches.
Yes this is an Android phone and I did completely uninstall and reinstall the app in case there was some kind of issue from when I was using the r6400 router. So everything should be the latest version. My router firmware is up to date and I just downloaded the app again yesterday.What modem/gateway/ONT sits between the router and the Internet? What may have played nicely with one router might not with a different model.
Have you tried the nuclear option?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
- I'm away from the house right now but it's a modem that was provided by Xfinity comcast. I would have to get some specs on it. As far as the nuclear option, this is a brand new router that I just installed for the first time yesterday. So it's pretty much at factory settings already but I do know what you're saying. I could do a factory reset anyway. It seems to be more of a problem with the app than it is with the router itself although the two are certainly related I suppose. It's just that the app all of a sudden changed and I no longer have those on off toggle switches when I had them before. I not only had them with the old router but I had them with this router after I first hooked it up for a couple hours. And then all of a sudden they disappeared