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Forum Discussion
AX5400
I just installed this new router replacing an old Netgear router. Everything was fine at first with my app but then all of a sudden the app is not working correctly. The app is no longer showing me to...
I absolutely appreciate your help on this. I will get more information on my modem just to see what you think about it.
But let me emphasize something again in case it wasn't clear. On my app on my Android phone, I can't even see the toggle switches anymore. They are gone. The whole device manager screen looks different. So it's not like they're there but they simply aren't functioning. They aren't there at all.
I luckily have an old screenshot from before and I just took a screenshot now. I will attach both of them here. And you will see the difference that I don't even have the toggle buttons at all anymore. I am no computer expert by any means but I don't see why that would be the fault of the modem. But I will get that information.
Looks like I can only post one picture at a time so I will send one now and I will send one in another reply
But let me emphasize something again in case it wasn't clear. On my app on my Android phone, I can't even see the toggle switches anymore. They are gone. The whole device manager screen looks different. So it's not like they're there but they simply aren't functioning. They aren't there at all.
I luckily have an old screenshot from before and I just took a screenshot now. I will attach both of them here. And you will see the difference that I don't even have the toggle buttons at all anymore. I am no computer expert by any means but I don't see why that would be the fault of the modem. But I will get that information.
Looks like I can only post one picture at a time so I will send one now and I will send one in another reply
I have the same version of the Android app. It shows all of the controls that you would expect. It is also talking to two completely different routers.
That leads me to think that it is not the app alone that causes what you see.
Something is going on in the interaction between the app, Anywhere Access and your router.
It is a case of narrowing it down by eliminating things in the chain.
- My modem is and Arris SURFboard SB6141. Attached is a picture of what happens when I click on an individual device in my device manager
So that pause icon upper right corner of that screen not work for you?
Scg wrote:
My modem is and Arris SURFboard SB6141.Nothing to worry about there. One to tick off the list of suspects.
Do you have a different mobile that you could try? Mine is a cheap Samsung.
Would it be too big a hassle to see if the R6400 has the same issue?
