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Forum Discussion

Lbnaz's avatar
Lbnaz
Aspirant
Oct 21, 2015

Blocked device gets unblocked

HI, I have a nighthawk 7000 router,  I am using Genie with Access control turned on. I sucessfully block some devices from accesing the network. Somehow the Devices get un blocked with out me doing ...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 21, 2015

Hi Lbnaz,

 

Make sure that they do not have access to the router's admin page. You can do that by setting your own router password other than the default password. Also, if they have access to the device that you are using to manage the access control, make sure that you logout of it on the NETGEAR Genie program or app.

 

Regards,

 

Dexter

Community Team

Lbnaz's avatar
Lbnaz
Aspirant
Oct 22, 2015

 I am pretty sure they do not have access. This also happens on my sons Chromecast. The chromecast gets unblocked almost imeadiatly, faster than he could even log on if he was even able to. I never use the default password, this is the first thing I change. I would also change the user name from admin but it doesn't allow it. I can change the password again for a test to see what happens. I highy doubt they have access. I run genie on my phone, my PC and my wifes phone. I'll try doing some test to see I can replicate the problem. Is it possible that resetting the wifi connection would do this?

 

Thanks for your help

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 22, 2015

    Hi Lbnaz,

     

    1. What is the model number of the router?

    2. What is the firmware version?

    3. Do the blocked devices show up on the table on the router's UI?

     

    Regards,

     

    Dexter

    Community Team

    • Lbnaz's avatar
      Lbnaz
      Aspirant
      Oct 27, 2015

      Sorry I took so long. I have not run my test yet, but here is the answers to your  questions

      Nighthawk AC1900

      Model R7000

      Firmware: V1.0.4.30_1.1.67

      Yes, the blocked device shows up as blocked on the network map. I also refresh to make sure. Somehow this gets unblocked and this also shows up on the network Map when it does.