Forum Discussion

Bcole

Aspirant

Mar 04, 2017

Bug genie 3.1.12 app will not screen rotate to landscape

The genie 3.1.12 android will not screen rotate from portrait to landscape

Genie

Genie 3.1.12

DexterJB

NETGEAR Moderator

Mar 08, 2017

Hi all,

The bugs have been reported and engineering is already aware. Please try uninstalling and re-installing the app to check if some issues will be resolved. Also, please keep an eye on updates for the app for the fixes.

Regards,

Dexter

Community Team

Bcole

Aspirant

Mar 08, 2017

Thank you Dexter.

By chance do you know if I will lose my device names and device type setting if I uninstall and Reinstall?

Second is there a release notes or a way to subscribe to a defect so when a correction is released people can be notified or a way to scan through a defects listing based on app version and platform. Hopefully one or both of those might reduce bug repostings.

Thank you,

Billy

DexterJB
NETGEAR Moderator
Mar 09, 2017
Hi Bcole,

Yes, you will lose the custom device names.

Yes, release notes are usually indicated on the app description portion on the Playstore/Appstore.

Regards,

Dexter

Community Team
- Bcole
  Aspirant
  Mar 09, 2017
  Tried to uninstall and reinstall on my s3 and that did not fix the screen rotation issue.
- schumaku
  Guru
  Mar 09, 2017
  DexterJB wrote:
  Hi Bcole,
  
  Yes, you will lose the custom device names.
  Beyond me what "design" does make store custom device names on the App side instead of the routers.