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Forum Discussion

mikegriffiths's avatar
mikegriffiths
Initiate
Jan 06, 2021

Can’t connect to Netgear router app after enabling VPN

I have a Netgear AC1900 (R7000) wifi router running on my Mac home network and recently enabled it to support VPN using ExpressVPN. I can connect to the router settings via wifi using the Express VPN ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 13, 2021

Hello mikegriffiths,

 

May you reinstall the Nighthawk app and let us know what app version is installed (please also specify if it's iOS or Android).

 

Thanks,

Christian 

  • mikegriffiths's avatar
    mikegriffiths
    Initiate
    Jan 13, 2021

    Hi Christian,

    Thanks for the reply. I did reinstall the Nighthawk app but it did not solve the connection problem. The app version is 2.7.6.3 and it is for the iOS platform. Any suggestions to address the problem are very welcome.
    Mike
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jan 14, 2021

      Hi Mike,


      Thanks for the info. I have sent you a private message. 

       

      Christian 

      • jasonmraz's avatar
        jasonmraz
        Initiate
        May 02, 2021

        Hi all,

         

        Are you able to post the solution here or message me. I am facing the same problem and would like to be able to access the nighthawk app to create a guest network while maintaining my VPN.