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Forum Discussion
Can’t log out from Nighthawk app
I am unable to log out from the mobile app. I logged into the app, completed what I needed to do. When I went to log out, there was no “logout” option. I closed & re-opened the app, and found that I ...
I went through the app store, looked up the app, and listed there was an e-mail address to contact Netgear if there were any app issues. That is where I sent my issue to, for a response.
UPDATE: My technical support contract ended. In order for me to get technical support, I would have to purchase another contract. I called Netgear's technical support. I told them that the issue was the app and not the router. I also mentioned all of the procedures that I have done thus far:
Shut down the router and did a reboot.
Kept up with all of the app updates.
Uninstalled the app; shut down the phone; reboot the phone; installed the app.
Answer: They would have to shut down my router; reboot my router; do a reconfiguration - to see if there is a problem there.
Since I am in the middle of work, I can't shut down. And when I call later, I will probably be expecting a long wait time.
Until then, I guess for security purposes, I'll just uninstall the app to log out, and reinstall it when I need to log back in when I need to do something with the router.
Nt301Hwk98 wrote:
UPDATE: My technical support contract ended. In order for me to get technical support, I would have to purchase another contract.
Who did you contact and how did you find them?
I ask that because we have had too many reports here of people being conned by crooks who buy searct results on Google.
They then try to presuade people to give them access to their PCs and have been known to do serious damage.
Until then, I guess for security purposes, I'll just uninstall the app to log out, and reinstall it when I need to log back in when I need to do something with the router.As I said, your experience does not match mine. There simply is no log out option in the Android app. It is a part of the Android system.
It also logs in automatically when I start the app. Again, that how Android works.
As to doing things on the router. I usually go for the browser graphical user interface (GUI).
I found the contact e-mail info from the Nighthawk app in the App store.
In regards to contacting Netgear support, I called their customer support line via their website.
Nt301Hwk98 wrote:
In regards to contacting Netgear support, I called their customer support line via their website.
That's the way to do it. No crooks involved.
