Can not access My Devices in app using RAX48

Question

Need to access My Devices to assign devices for parental controls. Error code : CDIL-AP-FAIL

michaelkenward · Answer

cwwht&nbsp;wrote:Need to access My Devices to assign devices for parental controls. Error code : CDIL-AP-FAIL
Tell us a bit more.
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This is with the Nighthawk App? Which one? iOS? Android?
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What's the firmware on the RAX48?
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Which of the various flavours of parental controls?
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cwwht · Answer

Nighthawk app; iOS; firmware V1.0.11.112;

cwwht · Answer

Not sure about question regarding parent control. We do use it and I need device manager to assign devices

michaelkenward · Answer

There are various "parent controls". The old free one is dead.
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Depending on what you have, hence the question, help for others is here:
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Circle Smart Parental Controls
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NETGEAR Smart Home Parental Controls
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cwwht · Answer

How can I tell which version I have, just to verify?&nbsp;I assume that the built in version is SPC and the circle would be a standalone application. (we have used circle in the past and the built in SPC is very similar)&nbsp;&nbsp;I see several post regarding this issue but none of them have a solution&nbsp;https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Parental-Controls-can-t-find-any-devices-RBR750-and-iOS-Orbi-app/m-p/2175263

Forum Discussion

Can not access My Devices in app using RAX48

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