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Forum Discussion

hillbc's avatar
hillbc
Aspirant
May 23, 2017

Can not change admin password on R6220 router. USING V1.1.0.34_1.0.1 Genie software and Windows10.ty

Can not change admin password on R6220 router. Using Genie V1.1.0.34_1.0.1 software on Windows10 hardwired computer. Option to change admin password not shown anywhere. Option not shown on mobile ver...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 08, 2017

Hi hillbc,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

hillbc's avatar
hillbc
Aspirant
Jun 08, 2017

Yes, I used the mobile app and was finally able to get to a screen where I could change the administrative password.  I had benn using a desktop computer that did not have wireless capability.  It seems that you must use a wireless connection.

Thanks for your help.

Bob

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 13, 2017

    Hi hillbc,

     

    Thank you for the confirmation. Glad to know you got it working.

     

    Regards,

     

    Dexter

    Community Team