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Forum Discussion

Tsteele23's avatar
Tsteele23
Guide
Sep 22, 2015

can you set device based parental controls?

Hi,    I have a WNDR3800 router.  I am trying to make use of the Parental Controls, which only seem to work for the whole router.  ie: I am trying to modify per device settings to configure differe...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 22, 2015

Hi Tsteele23,

 

You have followed the correct steps in completing the setup that you want. I recommend performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps:

 

http://kb.netgear.com/app/answers/detail/a_id/23960

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Once you have successfully reconfigured the router, please try uninstalling and re-installing the NETGEAR Genie applications on all devices and check if it works.

 

Regards,

 

Dexter

Community Team

  • Tsteele23's avatar
    Tsteele23
    Guide
    Sep 27, 2015

    Dexter, 

     

    I've reflashed and reconfigured, and still stuck with the same problems.  Trying to changing the level of parental control per device is not saving.

    I installed the Genie app on my tablet, and it gives me an error after clicking Apply : "Failed to set Parental Controls Filtering"

     

    Any ideas?

     

    Tim

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 28, 2015

      Hi Tsteele23,

       

      I will need the following information for me to provide you with a better recommendation:

       

      1. May I know what is the firmware version of the router?

      2. Are you getting the same error on all devices?

      3. Have you tried uninstalling and re-installing the app on the devices?

       

      Regards,

       

      Dexter

      Community Team

      • Tsteele23's avatar
        Tsteele23
        Guide
        Sep 28, 2015

        Hi Dexter, 

         

        1. May I know what is the firmware version of the router?  1.0.0.48 (latest available)

         

        2. Are you getting the same error on all devices?  to date I have installed Genie on my MaxOS & Android tablet (4.4.4), & Windows7 PC.  All of them I couldn't set the filtering level per device.   However just now have installed Genie on an ipad mini, and I can change the filtering level on each device.  It responds with "Set Sucessfully"

        I have one more MacOS I can try a new install on, and one more Windows7 PC.  At this point in time, it appears this functionality is only working on an ipad.

         

        3. Have you tried uninstalling and re-installing the app on the devices?  I haven't yet tried uninstalling & reinstalling, but I will try this now, along with new installs on the other devices I mentioned in 2.

         

        I'll update you later.

         

        Tim