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Cannot access R6700 v3 via NightHawk remote app, to rebooiet, "can not find device
ia The R6700 v3 (serial number 58Y8947AA3949) is located in second GEO location, and impacts theromostats and external lighting. The 3rd party thermostat is no longer showing up in the network, thus...
Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app. Since the app is not giving me access, I’m attempting to use the remote Anywhere access link/software to access the r6700v3, but not having any success.
So, I would appreciate your your assistance in navigating this matter.
Thank you
V
VSmith wrote:
Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app.
Which "remote support app" is that? The same thing as the Nighthawk app?
How is that different from the "Anywhere access link/software".
As far as I know, the only option is the Nighthawk app.
For security reasons, the old "Remote access" feature has been killed off in newer firmware. That allowed you to get in knowing the IP address of the remote router.
This is the first mention of a "second Netgear router".
When I use the Android Nighthawk App I am usually on the wifi network of one of my routers. Then for the local device I can see a "Connected by Anywhere Access" option and "Local Connection Available".
The remote device just has "Connected by Anywhere Access". If that isn't avalable, that usually means that the remote router is not connected to the Internet or that it has not been set up to allow remote management. For that to work, you have to register both devices on My Netgear and attach them to the Netgear cloud link.
If there is no Internet connection on the router, then remote access cannot get at the thing.
- I guess the takeaway is this.., I bought the R6700v3 router as it had remote access so I could reboot the router when I ran into the a glitch with the baseline software or the internet crashed and I just needed to do what Microsoft taught everyone..,when in doubt, reset or power cycle one’s computer or device to avoid blue screens.
So the consumer has spent millions of dollars purchasing fancy hardware or software when all they need is a method to power cycle their device.
If I am missing something, let me know, but think I heading to my on line provider to order a simple power cycling device. 👍👌😉
V Smith
VSmith wrote:
If I am missing something, let me know, but think I heading to my on line provider to order a simple power cycling device.Did you ever confirm that you had an uninterrupted Internet connection?
If there is no Internet connection on the router, then remote access cannot get at the thing.
I have a pair of routers running over Anywhere Access all the time. 99 times out of 100 they will happily let me reboot them by remote control.
Sadly, those 1 in 100 failures happen can when my Internet connection goes down, usually because of something at the ISP. The router usually reconnects when the Internet recovers but sometimes it doesn't. In those cases there is no way that Anywhere Access can work. It needs an Internet connection to the router from the MyNetgear cloud.
Unfortunately, the same thing will happen with things like IoT plugs. They depend on a connection through the router.
These can also fail even when the router is on line. I have seen things like IoT cameras fail. Nothing to do with the router. They just go AWOL and have to be set up from fresh.
Thanks for your response on this matter.
Regarding the connection from the ISP (Spectrum), the answer is yes. I have other items in the 2nd home located about 100 miles away, that are using the Internet which control lighting using 3rd party light switches.
The question I have not gotten a clear answer to is whether the r6700v3 can still be accessed by the Nighthawk app to just reboot the wifi router? And whether the remote any access software capability is a workable option to access / reboot the r6700v3?e
Again, thank you for looking into this matter.
V