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Greg-72's avatar
Greg-72
Follower
Jan 06, 2017
Solved

Cannot access R8000 controls after firmware upgrade

Upgraded to Firmware V1.0.3.26_1.1.18.  Ever since the upgrade, I cannot get into the router settings.  Netgear Genie on an Windows 10 machine (connnected via ethernet cable) lets me get to the "home...
  • DexterJB's avatar
    Jan 12, 2017

    Hi Greg-72,

     

    We do recommend performing a factory reset after updating the router's firmware. The link below may help you out.

     

    http://kb.netgear.com/app/answers/detail/a_id/9665

     

    If the issue persist, try uninstalling and re-installing the app/program from the devices. Also, make sure that you are able to ping the router's IP.

     

    Regards,

     

    Dexter

    Community Team