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Forum Discussion
Greg-72
Jan 06, 2017Follower
Cannot access R8000 controls after firmware upgrade
Upgraded to Firmware V1.0.3.26_1.1.18. Ever since the upgrade, I cannot get into the router settings. Netgear Genie on an Windows 10 machine (connnected via ethernet cable) lets me get to the "home...
- Jan 12, 2017
Hi Greg-72,
We do recommend performing a factory reset after updating the router's firmware. The link below may help you out.
http://kb.netgear.com/app/answers/detail/a_id/9665
If the issue persist, try uninstalling and re-installing the app/program from the devices. Also, make sure that you are able to ping the router's IP.
Regards,
Dexter
Community Team