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Forum Discussion

cpwatson's avatar
cpwatson
Aspirant
Nov 25, 2019

Cannot change password for router but can get into admin account

I can log into my admin account with Netgear. But cannot access my wifi router to make changes. Was trying to add printers but when using "routerlogin.net it asks for a user name and password that d...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 26, 2019
cpwatson wrote:

Also it asks secrutiy questions that are so obvious they cannot be wrong yet it does not recognize them.

Did you set up password recovery? If not, it will not know your answers to those questions.

 

There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.