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Forum Discussion

Dyathias's avatar
Dyathias
Tutor
Nov 13, 2016
Solved

Cannot connect to OpenDNS account after firmware update

I already made a post on OpenDNS and submitted a ticket to their support team. They told me open a ticket through netgear. I just wanted to know if anybody else is having this problem.   https://su...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 05, 2017

    Hi jdfet,

     

    1. What is the model number and firmware version of the router?

    2. What version of NETGEAR Genie do you have installed?

    3. Are you able to login to your OpenDNS account via https://netgear.opendns.com/sign_in.php?

    4. Are you using an OpenDNS account or did you register using the NETGEAR Genie?

     

    Here are a few steps you can try:

     

    1. Login using a different device (Android, iOS, another computer).

    2. Reset the router.

    3. Register a new account via the NETGEAR Genie.

     

    Regards,

     

    Dexrter

    Community Team

  • Dyathias's avatar
    Dyathias
    Tutor
    Nov 13, 2016

    I just rolled back to the previous version (v1.0.2.04) and it still won't connect. I get this message again:

     

    1

     

    Even if I connect directly through https://netgear.opendns.com it redirects me to the Genie App because I need to connect the router to my OpenDNS account. 

    • clithes's avatar
      clithes
      Prodigy
      Nov 13, 2016

      OK, have you recently updated the Genie App?  Maybe that's the issue?

      • Dyathias's avatar
        Dyathias
        Tutor
        Nov 13, 2016

        Yup, v2.4.34. I have tried everything...from reinstalling the genie app, rebooting the router/factory reset, to contacting OpenDNS. I even tried other solutions from similar forum posts, with no success. I don't know what I can do anymore :smileysad: I'll send in a support ticket later today. It's mindblowing, because it was working a few weeks ago...