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Forum Discussion
Solved
Cannot connect to OpenDNS account after firmware update
I already made a post on OpenDNS and submitted a ticket to their support team. They told me open a ticket through netgear. I just wanted to know if anybody else is having this problem. https://su...
Hi jdfet,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Are you able to login to your OpenDNS account via https://netgear.opendns.com/sign_in.php?
4. Are you using an OpenDNS account or did you register using the NETGEAR Genie?
Here are a few steps you can try:
1. Login using a different device (Android, iOS, another computer).
2. Reset the router.
3. Register a new account via the NETGEAR Genie.
Regards,
Dexrter
Community Team
Having same issue. Was this resolved?
Hi jdfet,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Are you able to login to your OpenDNS account via https://netgear.opendns.com/sign_in.php?
4. Are you using an OpenDNS account or did you register using the NETGEAR Genie?
Here are a few steps you can try:
1. Login using a different device (Android, iOS, another computer).
2. Reset the router.
3. Register a new account via the NETGEAR Genie.
Regards,
Dexrter
Community Team