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ltaama's avatar
ltaama
Tutor
Nov 18, 2022
Solved

Cannot get Nighthawk to work with new phone

I just attempted to opened my Nighthawk App on a new phone. My app and Netgear account were using a very old email address so I went online and changed my email address to my new one. I am able to lo...
  • ltaama's avatar
    ltaama
    Nov 20, 2022

    Please refer to my response in the step by step process above (steps 3, 4, and 5). This issue is verifying my identify, I need to add the verification code sent to my old email address (which I do not have access anymore). I have not made any changes to the router. I only replaced my phone. The error is occurring after entering my login credentials (to mynetgear.com).

    Answers to your questions.
    - I have uninstalled and reinstalled the Nighthawk app multiple times with the same result. Firmware version: v2.21.0.2590.
    - I can successfully login mynetgear (this is were I am now). I connect via a web browser.

    I have attached a screenshot showing sequence of events.

    Thanks for all your replies.