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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Hi all,
We are currently investigating the issue. We will provide an update once available.
Regards,
Dexter
Community Team
When I changed my PC's LAN hardware – the motherboard port died – the desktop genie would not log in.
The only way to gain access is to Enter router's IP address manually.
I then have to replace the address in the genie – 54.69.75.161 – with the local address.
The login process then seems to stall. Eventually, after clicking around with various tabs, it lands in the right place.
Oh, the browser also refuses to use the usual access addresses and I have to use the IP address.
I don't know if this is a genie issue or a local thing.