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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Strange! I just try to log in in my genie app and iT works! Also a strange thing happened yesterday my router just restarted himself, i think that the guys from netgear did something with the code, anyway it worked! Tnx guys!
Same for me.
I need to reboot my router each time i want to login with Genie. After a reboot it work.
I find it too much assle, so i log using browser at router ip address.
But there is many fonction needing Genie to be setup!
And even when i can login with Genie, the parental control doesn't work, at all, ever.
This software is a piece of **bleep**.
The old app was working well, and i wonder what firmware i should go back to in order to use the old app
Hi rl17,
We currently do not have an ETA on the fix. Rest assured, the issue is being worked on by engineering to isolate the cause and provide an update and fix as soon as possible.
Regards,
Dexter
Community Team
I'm experiencing the same - unable to login to R8000 from Genie App on my PC; however, I can login using Genie app on my iPhone. Curiously, when I click on the router IP link from the network map in Genie (on my PC where I cannot sign in), I'm taken right to the browser-based R8000 login page -- where I can login and access / change features.
