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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
I just connected my new R6220 wifi routerange and am trying to reset my security key to match my old one so that all my devices will connect. When I poem the genie app and try the wifi icon, it goes to a login page where the login ID is pre-filled with admin. When I fill in my password, I get an error message the the login I'D is incorrect. When I tap on the blank, it will not allow me to change it. I tried doing a copy and paste of my email address, which pasted in, I still get the same error message. ??
Oreglenn wrote:
When I poem the genie app and try the wifi icon, it goes to a login page where the login ID is pre-filled with admin. When I fill in my password, I get an error message the the login I'D is incorrect.There are two things you have to do to login to a modem/router using wifi. First you have to connect to the wifi, then you have to bring up the device's web interface.
Both steps need different login details.
The wifi needs an SSID and password. (These should be in the hardware.) The router needs an "admin" password. (The default is password.)
Which stage are you at? If it says admin you are probably at the router interface.
PS You have just joined in on an existing conversation that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
