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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Same issue. Just bought a new R8000. Everything worked, everything was setup and the app was working. Tried later to log back in using the genie app and it wanted me to login. Tells me my password is incorrect. I can login from browser and everything is fine, but the app won't accept the password.
Rebooted the router and this fixed the problem and everything was fine. For a day. Next morning, same issue. Can't use the genie app because it won't accept my password. I am not going to reboot the router and reinstall genie every day just so I can use this. There is enough comments on this site to signal to Netgear they have a serious issue going on here. Will they fix it?
kman68 wrote:Tried later to log back in using the genie app and it wanted me to login. Tells me my password is incorrect.
Which genie app? Desktop, Android, etc?
Are you connecting over wifi?
Tried entering the IP address manually?
The desktop genie is a long running cause of anguish. Many of us avoid it for this reason. It brings very little to the party that you can do with a browser.
Genie IOS App
Over Wifi
Entered the same IP that I use for the web browser
pretty much a worthless app
ScubaMike7 wrote:Over Wifi
Before you can connect the genie to your modem/router, it has to be connected to the wifi.
Check that you have an Internet connection, or can access the local network, before you try connecting the genie to the modem/router.
And the wifi, of course, uses a different password from the modem/router.
That is all a given, I can access through the browser with no issues.