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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
I was having the same problem. I rolled back to the old firmware which can still be downloaded for my model and regained Genie functionality. Not great that you have to go back to old firmware, but it was the only thing that worked. Genie is a pretty good product to keep my kids devices filtered if you can overlook the weak tech support and poor communication as to if they were going to even roll out a fix.
Yes, I have been meaning to roll back the firmware, I just haven't gotten around to it yet. I actually thought netgear might address the problem and fix it. :) This has obviously been an issue for months now and they don't seem to be addressing the issue. Or they don't know how to fix it.
From a security perspective would not think it is a good idea to roll back the firmware. This issue needs to be addressed by Netgear immediately in order to avoid even more issues!
landk wrote:From a security perspective would not think it is a good idea to roll back the firmware. This issue needs to be addressed by Netgear immediately in order to avoid even more issues!
Yes. It may be a nuisance to use one of the workarounds for this issue, but at least they don't leave you vulnerable.
I gave up on this and this company, looking for a different brand.
