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Forum Discussion

Linypenny16's avatar
Linypenny16
Tutor
Apr 23, 2017

Cannot Login to Genie App

No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Genie
Djoiner's avatar
Djoiner
Aspirant
Jul 09, 2017
I'm having the same issue with a brand new r8000 unit. Very frustrating. Has the issue been resolved or should I return this to the store?
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 10, 2017

    Hi all,

     

    There is no update from engineering yet.

     

    Regards,

     

    Dexter

    Community Team

    • ScubaMike7's avatar
      ScubaMike7
      Star
      Jul 10, 2017

      Netgear should open source this then they would get quality code and wouldn't have to pay some dev who doesn't give a crap about this.

    • kman68's avatar
      kman68
      Star
      Aug 04, 2017

      The lattest firmware update has solved the problem.  Thanks.  I can now control all my devices from my tablet.  Better late than never.