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Forum Discussion

Linypenny16's avatar
Linypenny16
Tutor
Apr 23, 2017

Cannot Login to Genie App

No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Genie
Vandsjackson's avatar
Vandsjackson
Tutor
Jul 25, 2017

I've been having the same issues - It i now end July - Is there really no solution yet?

  • TheAgcaoilis's avatar
    TheAgcaoilis
    Guide
    Aug 02, 2017

    All,

     

    Try the new V1.0.3.48_1.1.33 official firmware.  If that does not work, Netgear has a beta firmware and I can confirm that it fixes these issues.  PM me if you are interested on how I got the beta.

     

    Regards,

     

    Michael

    • Vandsjackson's avatar
      Vandsjackson
      Tutor
      Aug 03, 2017

      Thank you for the update - I've now updated my firmware and all working :)

      • nytiger73's avatar
        nytiger73
        Star
        Aug 03, 2017
        I updated to the latest firmware. It worked great for about an hour, then the issue popped up again. So, it's still broken. Try again Netgear.