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Forum Discussion

Linypenny16's avatar
Linypenny16
Tutor
Apr 23, 2017

Cannot Login to Genie App

No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
Genie
Vandsjackson's avatar
Vandsjackson
Tutor
Jul 25, 2017

I've been having the same issues - It i now end July - Is there really no solution yet?

TheAgcaoilis's avatar
TheAgcaoilis
Guide
Aug 02, 2017

All,

 

Try the new V1.0.3.48_1.1.33 official firmware.  If that does not work, Netgear has a beta firmware and I can confirm that it fixes these issues.  PM me if you are interested on how I got the beta.

 

Regards,

 

Michael

  • Vandsjackson's avatar
    Vandsjackson
    Tutor
    Aug 03, 2017

    Thank you for the update - I've now updated my firmware and all working :)

    • nytiger73's avatar
      nytiger73
      Star
      Aug 03, 2017
      I updated to the latest firmware. It worked great for about an hour, then the issue popped up again. So, it's still broken. Try again Netgear.
      • TheAgcaoilis's avatar
        TheAgcaoilis
        Guide
        Aug 03, 2017

        So, according to Netgear RND, the official R8000-V1.0.3.48_1.1.33 that you get when checking firmware through web GUI, is different from the beta version (even though it has the same version number).  See DM...

         

        This beta is still working for me going on a week...  Good luck!