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Forum Discussion
Cannot Login to Genie App
No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I j...
I'm experiencing the same - unable to login to R8000 from Genie App on my PC; however, I can login using Genie app on my iPhone. Curiously, when I click on the router IP link from the network map in Genie (on my PC where I cannot sign in), I'm taken right to the browser-based R8000 login page -- where I can login and access / change features.
The latest firmware update has fully resolved this issue for me. I can logon to Netgear Genie from both my PC and iPhone now. Whatever the gremlin was, it appears to have been resolved. Truthfully, this fix took longer than I expected; however, I am pleased to be able to actually use the app with my router.
I'm going on well over 24 hours with the official firmware, and the firmware is working as intended. It might have been just a hiccup. One other thing I have run into (and I might need to start a new thread) is since they decided to (stupidly) take away the option to give friendly name to devices in the web interface and make it an app only feature, some of the device I rename, the change are fine on the app, but when I log into the web interface or on another device those friendly names don't stick. Has anyone run into this issue?
nytiger73 wrote:the change are fine on the app, but when I log into the web interface or on another device those friendly names don't stick. Has anyone run into this issue?
Wouldn't the genie have to write that information to the device itself for it to carry over from one genie interface to another?
