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Forum Discussion
Cannot login with NetGenie
I am unable to logon to Parental Controls through NetGenie. I have the router update with firmware V1.0.1.26_1.0.19. I use WIndows 10 and ESET Internet Security 10. When I click on the Parental Contr...
Hi Jazzfish_77,
1. Have you tried using another device (Android, iOS, another computer)?
2. Are you able to login to the router using the NETGEAR Genie app (not via the Parental Controls option) to check if the app detects the router?
3. Have you tried temporarily disabling the security software?
Regards,
Dexter
Community Team
Dexter,
Thanks for the reply. I have not tried to log on with another computer or other device. I can logon with the Genie. I just can't log on to the parental controls. I did disable my security software.
Still unable to use parental controls.
Hi Jazzfish_77,
1. Please try using another device and check if the issue persists.
2. Are you logging in to https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
Dexter,
Thanks for your feedback.
I will try to log on through another device when I get a chance. I did log on through the link you provided, which works fine and I can set the parental controls. Unfortunately, they are never pushed out to the router and nothing is blocked.
Thanks. Unfortunately, nothing works. It is essentially a useless feature.
Even on another device I coudn't log on to the router through Netgenie Parental Controls.