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Forum Discussion

Jazzfish_77's avatar
Jazzfish_77
Aspirant
Nov 06, 2017

Cannot login with NetGenie

I am unable to logon to Parental Controls through NetGenie. I have the router update with firmware V1.0.1.26_1.0.19. I use WIndows 10 and ESET Internet Security 10. When I click on the Parental Contr...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 08, 2017

Hi Jazzfish_77,

 

1. Have you tried using another device (Android, iOS, another computer)?

2. Are you able to login to the router using the NETGEAR Genie app (not via the Parental Controls option) to check if the app detects the router?

3. Have you tried temporarily disabling the security software?

 

Regards,

 

Dexter

Community Team

Jazzfish_77's avatar
Jazzfish_77
Aspirant
Nov 09, 2017

Dexter,

 

Thanks for the reply. I have not tried to log on with another computer or other device. I can logon with the Genie. I just can't log on to the parental controls. I did disable my security software. 

 

Still unable to use parental controls.