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Forum Discussion
Cannot LOGON to Netgear Nighthawk Iphone App
I utilize the Nighthawk iPhone app to remotely manage my router. I forgot the password and reset it using the forgot password button on the app. However, I have not been able to logon to the App. It...
Hi Paul,
Bourmatnov wrote:I utilize the Nighthawk iPhone app to remotely manage my router.
A little bit thin - please provide at least the router model, the firmware version, and the App version.
Bourmatnov wrote:I forgot the password and reset it using the forgot password button on the app. However, I have not been able to logon to the App. It says "An Error Has Occurred - Try again"
Just wild guessing here: I suspect that there is a dependency between the router registered for remote administration (by App) and the password - and that after the change of the [My]Netgear account password the router can no longer link up with the cloud anymore, and can't be reached therefore.
A test worth trying would be to disable and enable the remote administration - while being connected to the local [W]LAN.
Bourmatnov wrote:The company doesn't seem to offer any logon help in front of the paywall.
They think their products don't require such basic support ... my wild unqualified and unique view from the Swiss mountains .... ups. I'm not allowed to say more - because I had promised to be nice to Netgear.
Regards,
-Kurt.