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Forum Discussion

BBBB's avatar
BBBB
Tutor
Mar 07, 2020

Cannot pause device from remote using netgear nighthawk app

For the purpose of pause and unpause/reconnect devices of my kids I use the netgear nighthawk app. Everything was working fine up to about 3 to 4 weeks ago. Now I can pause all except one device (a d...
BBBB's avatar
BBBB
Tutor
Mar 25, 2020

Hi, I do have exactly the same issue now on a different router in a different building with the same setup. It is only one device, Desktop PC, connecting over WiFi. Anybody else having similar issue? Solution?

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 26, 2020

    Hi BBBB, 

     

    May you provide the model number of your router, the current firmware version it's on along with with the app version you currently have installed. 

     

    Thanks,

    Christian 

    • BBBB's avatar
      BBBB
      Tutor
      Mar 27, 2020

      Thank you for contacting me. As to not make any typos, I just took a picture containing app version, firmware version and serial no. of R7000. Pls consult attached pic. Thank you.

      Mark

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Mar 30, 2020

        Hi Mark,

         

        Thanks for providing that. Does the issue persist when connected locally? You may also try using a different device locally or remote along with toggling the remote management feature on/off again. 

         

        Please let me know if any of these suggestions work. 

         

        Thanks,

        Christian