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Forum Discussion

Tutor

Mar 07, 2020

Cannot pause device from remote using netgear nighthawk app

For the purpose of pause and unpause/reconnect devices of my kids I use the netgear nighthawk app. Everything was working fine up to about 3 to 4 weeks ago. Now I can pause all except one device (a d...

Tutor

Mar 25, 2020

Hi, I do have exactly the same issue now on a different router in a different building with the same setup. It is only one device, Desktop PC, connecting over WiFi. Anybody else having similar issue? Solution?

NETGEAR Employee Retired

Mar 26, 2020

Hi BBBB,

May you provide the model number of your router, the current firmware version it's on along with with the app version you currently have installed.

Thanks,

Christian

BBBB
Tutor
Mar 27, 2020
Thank you for contacting me. As to not make any typos, I just took a picture containing app version, firmware version and serial no. of R7000. Pls consult attached pic. Thank you.
Mark
- Christian_R
  NETGEAR Employee Retired
  Mar 30, 2020
  Hi Mark,
  
  Thanks for providing that. Does the issue persist when connected locally? You may also try using a different device locally or remote along with toggling the remote management feature on/off again.
  
  Please let me know if any of these suggestions work.
  
  Thanks,
  
  Christian
  - BBBB
    Tutor
    Mar 31, 2020
    Hi Christian
    
    Yes, if I connect locally (same WLAN) the problem persists. In addition I have installed the nighthawk app on a different device and tried to disable the device both, locally and remotely. The problem persists in either case.
    
    Again, and strange enough, in all the configurations above I can pause / unpause devices except the one Desktop PC.
    
    Looking forward hearing from you and best regards
    Mark