cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...

Genie

DexterJB
Oct 23, 2015
Hi LorneAv,

This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Feb 20, 2016

Hi @RVG4,

The reason why we ask for these information is for us to perform our own test in our lab. This also helps us isolate the issue and provide the right answer or solution at the soonest possible time. We always appreciate your cooperation since not all solutions apply to all users.

Regards,

Dexter

Community Team

juiceland

Tutor

Feb 25, 2016

Hello

We have just created an OpenDNS account which we can login to directly without problem, we have created a 15 digit password which meets OpenDNS requirements.

When we attempt to login via Genie, we get the error "There was an error signing in, please make sure you are connected to the internet and try again".

We are connected to the internet and logged into OpenDNS under the associated account.

1. Are you still trying to register an OpenDNS account or do you already have an existing one? HAVE ONE ALREADY - TRIED 2 SEPARATE ACCOUNTS

2. Have you tried uninstalling and reinstalling the program/app? YES

3. What version of the NETGEAR Genie program do you have installed on the laptop? 2.4.20

4. Are you getting an error message? If yes, what is it? "There was an error signing in, please make sure you are connected to the internet and try again".

5. What is the model number of your device? DGN1000

6. What is the firmware version? V1.1.0.50

Please advise.

Thanks

John

Forum Discussion

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie