NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

Retired_Member's avatar
Retired_Member
Mar 10, 2016

This is preposterous that there is no solution for this still. I have a R7500 runnin v 1.0.0.94 and Netear Genie installed on Mac w/ El Capitan. Very disappointed with Netgear. 

 

Same issue as everyone on this thread.

 

Please advise, I have installed, re-installed, but not able to setup parental controls using Genie

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 12, 2016

    Hi @Zabardast,

     

    1. Have you tried using another device (another computer, Android device)?

    2. What version of NETGEAR Genie do you have installed?

    3. What error message are you getting?

     

    Regards,

     

    Dexter

    Community Team

    • Retired_Member's avatar
      Retired_Member
      Mar 13, 2016
      Please see my responses: 1. from my macbook and my ipad 2. Netgear Genie v 2.4.10 3. from NetGear Genie: "Login failed. the router response timed out" BTW Netgear Genie gives same error when I click on Router Settings or ReadyShare. Under Netgear Genie Parental Controls I get the following message: "Checking router firmware We're making sure you have the firmware that supports Live Parental Controls. You don't appear to be connected to the internet. Please connect to the Internet through your NETGEAR router and try again." Let me know how to proceed. Thank you
      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Mar 13, 2016

        Hi @Zabardast,

         

        I have sent you a message. Please check your inbox.

         

        Regards,

         

        Dexter

        Community Team