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Forum Discussion
LorneAv
Oct 23, 2015Tutor
cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Dimps1
Aug 31, 2016Aspirant
I am having the same problem. I can not get into the settings or any of the icons on the first page. Same error message. Please help.
- DexterJBSep 04, 2016NETGEAR Moderator
Hi Dimps1,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Have you tried using another device (another computer, smartphone, tablet)?
4. What is the error message?
5. Was it working before?
6. Do you already have an OpenDNS account? If yes, are you able to login in to it via a browser?
Regards,
Dexter
Community Team