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Forum Discussion

LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

TonyWilath's avatar
TonyWilath
Guide
Sep 17, 2016

I currently have a Netgear D7800 on firmware 1.0.1.10 and my Netgear Genie version is 2.4.26 (both most recent versions). All has been working well until today when suddenly the parental control feature in netgear genie wont accept my username/password for my opendns account. I have changed the password on the opendns site and can confirm both before and after my password change I was able to login to the opendns website directly so this means there is no issue with my username and password.

Its almost as if the netgear genie is not passing this through or communicating with opendns.

As a result my parental controls are not working. I bought this top of the range route for only that purpose and now its not working.

 

It is now Sep 2016 and the last response to this was in 2015 in the forums and this still doesnt seem to be solved.

TonyWilath's avatar
TonyWilath
Guide
Sep 17, 2016

I should also add that I am using a 15 character password and have rebooted the router and PC multiple times. I have the latest version of firmware and netgear genie.