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Forum Discussion

LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

DianaSiordia's avatar
DianaSiordia
Aspirant
Oct 12, 2016
I ready did uninstall it and install it many times and still does not work, what can I do? I really need it

I appreciate your help

Diana
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 18, 2016

    Hi DianaSiordia,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • TonyWilath's avatar
      TonyWilath
      Guide
      Oct 29, 2016

      Hi Dexter

       

      Just letting you know a new firmware version has been released for the D7800 (1.0.1.16). I upgraded my modem/router to this version and tried the parental control login using the Netgear Genie application.

       

      My issue has now been going on for 1.5 months now and I can see others have had this issue for even longer. Netgear replaced my physical modem/router and the issue still persists despite new hardware and multiple firmware versions.

       

      Are your best Netgear Genie developers looking at this issue? I would like to understand what Netgear is doing behind the scenes (i.e. what actions are they taking) given their product is not working as advertised?

       

      Regards

      Tony W

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 31, 2016

        Hi TonyWilath,

         

        We appreciate your patience and especially your cooperation in helping us find a resolution to the issue. We apologize if this has taken longer than usual and for the inconvenience this has caused you and others who are also experiencing the issue. I do not have visibility with regards to the development team. Rest assured, this case is being given attention by the right people and is being addressed.

         

        Regards,

         

        Dexter

        Community Team