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Forum Discussion
Solved
cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Hi Dexter
Just letting you know a new firmware version has been released for the D7800 (1.0.1.16). I upgraded my modem/router to this version and tried the parental control login using the Netgear Genie application.
My issue has now been going on for 1.5 months now and I can see others have had this issue for even longer. Netgear replaced my physical modem/router and the issue still persists despite new hardware and multiple firmware versions.
Are your best Netgear Genie developers looking at this issue? I would like to understand what Netgear is doing behind the scenes (i.e. what actions are they taking) given their product is not working as advertised?
Regards
Tony W
Hi Dexter
Just letting you know that support provided me with the beta Firmare version for me D7800 router (v1.0.1.18-RC2.img). This did not fix my sign in issue to parent control using the Genie application.
I am still waiting on a viable fix and its been close to two months since I logged my support call.
Regards
Tony W
Hi TonyWilath,
Thank you for providing an update. Please keep us posted if there is a resolution if you are continuing to work with support.
Regards,
Dexter
Community Team