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LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 23, 2015

Hi LorneAv,

 

This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

 

Regards,

 

Dexter

Community Team

  • guddootomar's avatar
    guddootomar
    Aspirant
    Oct 24, 2015

    I have jwnr2010w5 router and the problem is same.

  • LorneAv's avatar
    LorneAv
    Tutor
    Oct 25, 2015

    Thanks, Dexter.  Hopefully Netgear engineering team can come up with a solution soon - as you can see from other posts, there seems to be a lot of people having the same problem.

  • pharesal's avatar
    pharesal
    Initiate
    Oct 25, 2015

    well?????   I am same - answers please! 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 26, 2015

      Hi pharesal, ckelly38237, TCasb7793, jhhansen3, snowedin, guddootomar,

       

      We sincerely apologize for the inconvenience. Engineering is currently working on a fix. In the mean time, you can try using an iOS or MAC OS X device to log in to your OpenDNS account using the NETGEAR Genie for you to setup and manage LPC.

       

      Regards,

       

      Dexter

      Community Team

      • ckelly38237's avatar
        ckelly38237
        Tutor
        Oct 27, 2015

        Tried it from my Mac (Running OSX El Capitan).  I get the same error.  It acts as if I am not conected to the internet though I am.

  • denbo671's avatar
    denbo671
    Aspirant
    Dec 27, 2015

    Is there an update to this? I am unable to sign into opendns through nEtgear genie.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 27, 2015

      Hi denbo671,

       

      1. What is the error message that you are getting?

      2. Do you already have an existing OpenDNS account?

      3. Has it worked before?

      4. What version of NETGEAR Genie do you have installed?

       

      Regards,

       

      Dexter

      Community Team 

  • bill224's avatar
    bill224
    Tutor
    Apr 03, 2016

    I reviewed all can't see how the problem solved except some would get private emails from "professional".  my problem has a bit different because I believed all probelms caused by openDNS that is not part of netgear company's product but other company embeded in netgear such as we bought router WNDR3400.

    can't login (router settings, parental controls and ready share) happened after I made a mistake to click parental controls.

    finally I got rid of openDNS but still can't login for router settings, parent controls and ready share.

    still felt openDNS in charge that speed slow down, frequently got connection failed. even in parental controls shows --you don't appear to be connected to the internet which is ridiculous. shouldn't netgear help me back to normal life? netgear should post a warring openDNS is "other" company products could cause problems and netgear won't be responsible to fix..

    Just by accident made a mistake to test netgear "new" function--parental controls then been tortured till router died.

    attached one of paper that had same desiring to get rid of openDNS: 

    I have tried changing the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4 (Google's public DNS servers) on the router and rebooting it. Ditto on the individual machines. But these don't seem to have changed anything. I presume the ISP is somehow overriding it.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 05, 2016

      Hi @bill224,

       

      1. What is the firmware version of the router?

      2. What is the version of the NETGEAR Genie program that you have installed?

      3. Have you tried logging in using other devices (another computer, smartphone, tablet)?

      4. Are you still looking to use the Parental Controls feature of the device?

      5. Are you also getting slower speed through the router?

      6. Does the connection to the Internet also drop?

       

      Regards,

       

      Dexter

      Community Team

  • eeclark71's avatar
    eeclark71
    Aspirant
    Apr 24, 2016

    I am having this exact problem.  I am trying to set up parental controls and am unable to log in with my correct password and username.

     

    I am needing to set these controls up TODAY.

     

    Any suggestions?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 26, 2016

      Hi @eeclark71,

       

      1. What is the model number and firmware version of your device?

      2. Do you already have an existing OpenDNS account or are you trying to set it up with the NETGEAR Genie program/app?

       

      Regards,

       

      Dexter

      Community Team

      • Retired_Member's avatar
        Retired_Member
        Apr 26, 2016

        I followed these instructions by the tech support team to resolve the issue

         

        1. Power cycle the router

        2. Logged in Genie and reset the admin password for the router. Made sure it was all character and numbers

        3. Clicked on Parental Control option and followed the instructions..rest of it worked out perfectly.

         

        Hope it helps

         

        Thanks

  • DianaSiordia's avatar
    DianaSiordia
    Aspirant
    Sep 28, 2016

    I have This problem to, I cannot  set up an Account open DNS for parental control, what I can do

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 03, 2016

      Hi DianaSiordia,

       

      1. What is the model number and firmware version of your device?

      2. What is the NETGEAR Genie version that you have installed?

      3. Have you tried using another device (smartphone, tablet, another computer)?

       

      Regards,

       

      Dexter

      Community Team

      • alisonxgraham's avatar
        alisonxgraham
        Initiate
        Oct 04, 2016

        1. Netgear Router: WNDR3700v3 Firmware: v1.0.0.38_1.0.31

        2. Netgear Genie v2.4.26 running on Windows 7 PC (64 bit)

        3. Yes - Netgear Genie (v 2.4.24) on ipad 2 (IOS 9.3.5)]

        Thanks in advance

        Alison

  • Cassie21's avatar
    Cassie21
    Aspirant
    Nov 10, 2016

    Did the engineeers ever fix the problem?. It is 11/2016 and issue remains.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 11, 2016

      Hi Cassie21,

       

      No resolution yet but case is currently being handled by the right department.

       

      Regards,

       

      Dexter

      Community Team

      • Batsy74's avatar
        Batsy74
        Aspirant
        Nov 27, 2016

        Any resolution? I am having this issue also.