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Forum Discussion

LorneAv's avatar
LorneAv
Tutor
Oct 23, 2015
Solved

cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi LorneAv,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 23, 2015

Hi LorneAv,

 

This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering and will provide an update on this thread.

 

Regards,

 

Dexter

Community Team

pharesal's avatar
pharesal
Initiate
Oct 25, 2015

well?????   I am same - answers please! 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 26, 2015

    Hi pharesal, ckelly38237, TCasb7793, jhhansen3, snowedin, guddootomar,

     

    We sincerely apologize for the inconvenience. Engineering is currently working on a fix. In the mean time, you can try using an iOS or MAC OS X device to log in to your OpenDNS account using the NETGEAR Genie for you to setup and manage LPC.

     

    Regards,

     

    Dexter

    Community Team

    • ckelly38237's avatar
      ckelly38237
      Tutor
      Oct 27, 2015

      Tried it from my Mac (Running OSX El Capitan).  I get the same error.  It acts as if I am not conected to the internet though I am.

    • Stung's avatar
      Stung
      Aspirant
      Oct 27, 2015

      Hi - I'm in the same boat as all here, bought the netgear WNDR3700v5 router just for parental controls and I'm getting this "please make sure you're connected to the internet" message when I obviously am. 

       

      Also tried from an iPhone as per last suggestion and I get the message "Internet is not available. Please connect your router to the Internet first." 

       

      NetGear = very disappointing... what's going on?

      • TBeese's avatar
        TBeese
        Aspirant
        Oct 29, 2015

        Just bought R7000 - same problems I can log into OpenDNS account, but will not work on windows descktop in the parental controls are or the Genie app (boots me out of app) This is only of the reasons I purchased it!

    • mortensonl's avatar
      mortensonl
      Aspirant
      Nov 06, 2015

      I am having the same problem and it will not let me access from my laptop or my Ipad

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Nov 06, 2015

        Hi mortensonl,

         

        I will need the following information for us to isolate the issue.

         

        1. Are you still trying to register an OpenDNS account or do you already have an existing one?

        2. Have you tried uninstalling and reinstalling the program/app?

        3. What version of the NETGEAR Genie program do you have installed on the laptop?

        4. Are you getting an error message? If yes, what is it?

        5. What is the model number of your device?

        6. What is the firmware version?

         

        Regards,

         

        Dexter

        Community Team