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cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
well????? I am same - answers please!
Hi pharesal, ckelly38237, TCasb7793, jhhansen3, snowedin, guddootomar,
We sincerely apologize for the inconvenience. Engineering is currently working on a fix. In the mean time, you can try using an iOS or MAC OS X device to log in to your OpenDNS account using the NETGEAR Genie for you to setup and manage LPC.
Regards,
Dexter
Community Team
Tried it from my Mac (Running OSX El Capitan). I get the same error. It acts as if I am not conected to the internet though I am.
Hi - I'm in the same boat as all here, bought the netgear WNDR3700v5 router just for parental controls and I'm getting this "please make sure you're connected to the internet" message when I obviously am.
Also tried from an iPhone as per last suggestion and I get the message "Internet is not available. Please connect your router to the Internet first."
NetGear = very disappointing... what's going on?
Just bought R7000 - same problems I can log into OpenDNS account, but will not work on windows descktop in the parental controls are or the Genie app (boots me out of app) This is only of the reasons I purchased it!
Hi TBeese, Stung and ckelly38237,
You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.
Regards,
Dexter
Community Team
I am having the same problem and it will not let me access from my laptop or my Ipad
Hi mortensonl,
I will need the following information for us to isolate the issue.
1. Are you still trying to register an OpenDNS account or do you already have an existing one?
2. Have you tried uninstalling and reinstalling the program/app?
3. What version of the NETGEAR Genie program do you have installed on the laptop?
4. Are you getting an error message? If yes, what is it?
5. What is the model number of your device?
6. What is the firmware version?
Regards,
Dexter
Community Team
Same Issue different day.cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie.Not good enough Dexter Solution now mate!!!!! or are you guys in the business of stealing people's money.Your product does not perform to required standards and the Australian Competition and Consumer Commission has now been notified and directed to this page.If we cannot protect our children and Netgear are not interested in addressing the issue in a timely manner,I have no alternative but start a full Social Media campaign stating Netgear are not interested in protecting children online by selling a product which does not do what it states on the box.This evidenced by the extreme amount of time it has taken to get even a luke warm response from Netgear good onya dexter top work mate.
Hi StrayDogJoe,
We would like to help you resolve your concern about this feature of the product. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
Hello. I have been using a Netgear R7000 for about a year. This morning I am trying to setup the parental controls. I downloaded and installed Netgear Genie V . 2.4.16. I tried to set up an opendns account and am getting the same error message with regard to password. I have tried many different configurations for a password, all within the required parameters, and it still returns the error "Invalid password" message. Any suggestions?
I do not have an iOS or MAC having problems with using my OpenDNS acct or and will not allow me to setup a new Open DNS through my genie will not accept the password regardless of what characters and numeric values I used. Please advise solution so I can setup parental controls...thanks!
Hi mikepalomino72,
Please try creating a password that meets the required parameters and is exactly 15 characters long. Keep us posted if it works.
Regards,
Dexter
Community Team
I currently have a Netgear D7800 on firmware 1.0.1.10 and my Netgear Genie version is 2.4.26 (both most recent versions). All has been working well until today when suddenly the parental control feature in netgear genie wont accept my username/password for my opendns account. I have changed the password on the opendns site and can confirm both before and after my password change I was able to login to the opendns website directly so this means there is no issue with my username and password.
Its almost as if the netgear genie is not passing this through or communicating with opendns.
As a result my parental controls are not working. I bought this top of the range route for only that purpose and now its not working.
It is now Sep 2016 and the last response to this was in 2015 in the forums and this still doesnt seem to be solved.
I should also add that I am using a 15 character password and have rebooted the router and PC multiple times. I have the latest version of firmware and netgear genie.
Hi TonyWilath,
1. Have you tried logging in using another device (smartphone, tablet, another computer)?
2. Did you setup your account through the NETGEAR Genie or did you already have an existing OpenDNS account?
3. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
Hi Dexter
Just letting you know that Netgear agreed to send me an RMA device as they havent been able to resolve this issue. I recieved the device yesterday and installed it tonight. I updated the firmware to the latest version (1.0.1.10) and then restored my config from a backup I took using the routers backup utility. I fired up Netgear Genie (2.4.26) hopeful that my children would finally have working parental control but was very disappointed to get exactly the same error ("there was an error signing in. make sure you are connected to the internet and try again").
I then went to another Windows 7 x64 PC I have that is hard wired to the router (i.e. ethernet cable and not wireless). I downloaded the latest Netgear genie from your website and was surprised to see that there was a new version 2.4.32 (I have been checking regularly in hope Netgear would release a working version). I fired this up and same error.
I then tried this from the Netgear Genie app on my Samsung Galaxy S6 and same issue.
I am quite unhappy as I paid $40 to get my RMA device priority delivered. My expectation is that Netgear will refund me this cost given the long running issue with their products and the false advertising around the parental control (i.e. it doesnt actually work despite new hardware and latest versions of firmware and software and the fact I can log onto OpenDNS with my credentials directly). Judging from the number of people who are also responding to the forum I am not unique in this issue.
I am waiting for instructions from support on how to return my device (instructions were supposed to be included in the box but were not). I would recommend taking my return device and getting level 3 and your development team to analyse the issue.
Regards
Tony W
Has this issue been resolved? I am experiencing the same or similar issue ...
Netgear Genie v2.4.26 running on Windows 7 PC (64 bit)
[also tried Netgear Genie (v 2.4.24) on ipad 2 (IOS 9.3.5)]
Netgear Router: WNDR3700v3
Firmware: v1.0.0.38_1.0.31
Please help....
Hi
Just confirming that this issue has not been resolved for me. I have tried everything (firmware downgrades, different versions of Genie) and nothing seems to fix the issue. This issue appears to have been going on for some time and affecting quite a few people from what I can see. I have a call logged with Netgear support as well but I am struggling to get them to acknowledge the issue and I only just managed to get then to try and replicate the problem. Opendns are saying that lots of people have this issue with Netgear devices and Netgear are aware of it but this acknowledgement doesnt seem to be mirrored with the support I am getting.
I purchased the top of the range Netgear router purely for the purpose fo content filtering to protect my children. I am barely 6 months into owning the router and the the very feature I bought if for fails to work. I am on the verge of approaching consumer affairs about the issue as Netgear are:
a) refusing phone support
b) not seemingly admitting this is a product issue
c) have not come back with anything in terms of problem resolution (no valid work arounds, no timeframes for releasing a fix etc).
Tony
Hi TonyWilath ,
I apologize for the delayed response. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
