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Forum Discussion
cannot sign into Netgear account using Nighthawk app on my Samsung S23
To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in...
woodstockmichae wrote:
To use the Nighthawk app I have to first sign onto my Netgear account. However, when I input my user name and password, I get an error message that says "Device not recognized" and will not log me in. Login Denied
Which username and password are you entering?
That final stage is to enter the username (admin) and password for managing the router.
This is the same details that you use when logging into the browser graphical user interface (GUI) using a wired connection to the router.
I am entering my user name and password for Netgear account as the prompt asks, not the username and password for managing the router itself. They are independent of each other
woodstockmichae wrote:
They are independent of each other
I know. That's what I tried to explain.
You need both.
At what stage does it fail?
Can you login to MyNetgear with a browser?
NETGEAR - Common Account Management
Yes, I can sign in using browser on laptop and using browser on phone.
The login fails immediately in NightHawk app. As soon as I enter Netgear user name and pw, i get login failed message. "This device not recognized."